Terms and Conditions
Deliveries
Local deliveries are completed using our drivers and fleet of vehicles, with order fulfilment on standard office stationery items and printer cartridges at over 98%.
Special order items, and office furniture items are available on an extended lead time and you will be advised of a lead time at the time of order.
If an item is out of stock and won’t be available for next day delivery you will be contacted by our customer service team and advised of an estimated back-order date and/or offered an alternative depending on what suits your requirements.
Prices
Goods will be invoiced at current prices the date of despatch.
All prices are subject to the addition of Value Added Tax at the rate ruling on the date of the invoice.
Catalogue prices are subject to change during the year and exclude the quarterly product updates.
All priced quoted are excluding VAT. Web prices are shown including and excluding VAT.
Special Orders
Orders for products not included in the catalogue or price list supplied against the purchase order are non-returnable.
Returns
Goods correctly supplied to order are not returnable except by previous agreement and must be in original packaging and a resalable condition.
- Faulty / Damaged product(s) - please report within 24 hours
- Picking errors- please report within 48 hours of delivery
- Shortages - please report within 24 hours
- No Longer Required Returns - please report within 7 working days. If we have incurred costs from the manufacturers, we may pass the restocking charges on to you.
Retention of Title/All Monies Clause
(a) The risk of Goods shall pass immediately when they are delivered into the physical custody of a buyer or his agents, or otherwise to this order. We shall retain sole and absolute property in any goods as Legal or Beneficial owner until the seller has received full payment for all sums then owed by the Buyer to the Seller and until that time a buyer shall be in possession of the Goods. Until the full invoice price has been paid a buyer shall store the goods separately from other goods and in a manner, which makes them readily identifiable as goods delivered by us
(b) A buyers’ right to possession of any Goods for which the full invoice price has not been paid shall cease if being an individual, he commits an available act of bankruptcy or, being a company, a receiver becomes entitled to present a petition for its winding up or it is resolved that it would be wound up. We shall be entitled in these events to enter at any time and with or without vehicles upon any premises of buyer at which we reasonably believe such goods to be stored and to repossess them.
(c) A buyer shall be at liberty in the ordinary course of business to process and make products from and, as our agent, to sell goods for which the full invoice price has been paid. The proceeds of any such sales shall be for our account and shall be held in trust for us to the extent of the full invoice price of the goods.
Business Accounts:
Credit accounts are subject to status, and can be revoked if payment terms are not met.
Each payment remains the responsibility of the buyer until such time it is actually received and acknowledged by the seller.
Unless otherwise agreed in writing, payment will be made by the buyer by the end of the month following the month of invoice.
Online orders:
Orders can be placed online with your login details, and charged to your business account. For customers without an account or the general public, orders can be placed and paid by PayPal on checkout.
Collections:
Payments can be made by credit/debit cards, or cash. Special order, and non-stock items must be paid for at the time of ordering.
Delivery:
The seller will endeavour to deliver the goods within the time agreed, or within a reasonable time if no time is agreed, but in no circumstances will the seller be liable for loss or damage of any kind whatsoever caused directly or indirectly by the delay in the delivery of the goods.
Collections
Items and orders can be collected from our offices. Special orders, and non-stock items must be paid for at the time of ordering.
Payments can be made by credit/debit cards, or cash.
Please note: items shown in stock on our website are available for delivery or collection, and may not be in stock in Peterborough for same-day collection.
Call us on 01733 232933 to check if the item/s you require are in local stock in Peterborough.
Catalogues
Catalogue prices are subject to change during the year and exclude the quarterly product updates.
Errors and omissions from the catalogue are excluded.